FAQ

The cards are produced on a weekly basis so that all new students receive their cards within a short period of time.

Once you logged in to the IDM-portal you can access these information under the menu item "Meine HHU Card".

You can access and print out the above mentioned documents via the student protal whenever you want.

If your card was not delivered because your address was wrong, the card will be returned to the HHU. Subsequently, your address will be reviewed (or the student will be contacted directly) and the card will be sent to the new address. In case you did not receive your card, even though, according to the portal, it was sent to you already, please contact or call +49 211 81-12345.

Should the name on the card be incorrect, students will be issued a new card. In such a case, please send the following information to : old name, new name and matriculation number.

If only the last digit is different, no action on your part is required. Should the number differ entirely, please contact stating your incorrect and you correct ULB number.

Your data is currently being processed. When this is done, your adress will be dsiplayed properly.

The university offers a transitional ticket which can be used for 30 days.

The absence of your middle name does not affect the validity of your card; it is also valid without it. Upon request, it is possible to produce a second card which will include both of your names.

Data privacy and security in relation to the use of the HHU Card is ensured by a variety of technical and organizational measures. These measures guarantee the integrity, confidentiality and accessibility of your data. Data which is processed and collected electronically in relation to the HHU Card will only be used for the production and admisitration of the HHU Card.

The HHU Card is produced by an external service provider. The realization of the BDSG (Federal Data Protection Act) is ensured by the service provider through an integrated data protection system which meets all requirements of the DSGVO - also in relation to the ISO 27001. Personal data will only be stored by the service provider until the contractual obligations are met. All personal data will be deleted no later than 90 days after the contractual obligations (delivery of the card) were met; this includes: data, databases, backup copies, test- and scrap material as well as ribbons which were used during the production.

All regular students after their enrolment is successfully completed.

No. Neither guest-/ doctoral auditors nor visiting students will receive a HHU Card.

The HHU Card will be sent via postal services to all enroled regular students.

No. The HHU Card is valid for 5 years. Should your studies take longer, a new card will be produced and sent to you automatically.

In case the HHU Card could not be delivered (because an incorrect or outdated address was stored in the university database), it will return to the HHU. Upon request, returns ("Rückläufer) can be readdressed and sent out again or prepared for pick up. In order to do so, please contact the student services at the SSC building (building 21.02) during their office hours from Monday to Friday from 9am to 4pm.

Yes. The card needs to be activated within 3 month. If the card wasn't activated in time, it will be blocked automatically. This happens because of security reasons. A new card can be ordered after a replacement fee was paid. 

Your card can be activated by accessing the identity management portal (IDM: https://www.zim.hhu.de/ankommen-im-studium/aktivierung-der-hhu-card.html). For the login you will need your university username or your matriculaton number and a password. The password is your inital password or the password you chose during the activation process of your university ID.

Please change the name on your card at the Student Service Center (bring your passport, ID or marriage certificate for verification purposes). You will receive a new card with your correct information on it via mail.

You can block your card in the identifcation management portal (IDM - idm.hhu.de). It can take up to 24 hours until all functions of your card have been deactivated.

After your card has expired (see the expiration date on your card) it will be renewed and sent to you automatically after your student status has been confirmed.

At first, your HHU Card needs to be loaded with cash or charged with ventopay. This can be done at one of the charging stations (Aufladeterminal) on the campus. If you are using ventopay, you will have to enter your wallet ID (Geldbörsen ID), which can be found on the backside of your HHU Card. Whenever you make a payment, the amount due will be automatically deducted from your HHU Card account.

After your account is charged, you can use your card to pay at the cafeterias and canteens of the Studierendenwerk or to make payments at the ULB. The cafeterias, canteens and the library have card readers at their disposal which are able to communicate with the chip inside your HHU Card.

Should you experience any difficulties related to the process of charging your HHU Card with ventopay, please contact providing your matriculation number and your wallet ID.

Your HHU Card will only be charged correctly if you entered the wallet ID (Geldbörsen ID), which is printed on the backside of your HHU Card, in ventopay.  Should you experience any problems, please contact providing your matriculation number and your wallet ID.

Please fill out this notice of loss. You will be charged 10 Euro for your second card.

The HHU Card is printed with your titel, name, surname, date of birth and an ID number as well as an expiration date. These information (except the validity status) will not be stored electronically. The chip inside your HHU Card does not include any personal data. The card only includes various reference codes which are related to the different functions of the HHU Card.

No. Your card is using an encrypted MIFARE DESFire Chip.

You can keep using your old MensaCard for the time being. However, we advise you to use up the remaining credit on your card. Following a transitional period, your MensaCard will expire at the end of March 2021. From that time on, please dispose of your MensaCard and only use your HHU Card. Any remaining credit on your MensaCard can be transferred to your HHU Card at Cafe Uno. The transfer also works if your MensaCard as already expired.

Very old MensaCards with a deposit of 5,00 Euro can be replaced at the MensaCard office if the serial number of the card is in our system.

After your exmatriculation has been processed, the HHU Card will be blocked automatically. Remaining balances can be cashed out at the facilities of the student union ("Studierendenwerk). After that, you can dispose of your card.