Student Services for prospective students
Student Services provides an extensive offering for prospective students at the Student Services Centre (SSC): Whether answers to “preparatory” questions or advice for new and prospective students – you can find expert contacts for all study-related questions here.
The Student Services Centre (SSC) is open from
Monday to Thursday from 9 a.m. to 3 p.m.
Friday from 9 a.m. to 1 p.m.
The SSC hotline is available from
Monday to Thursday from 10 a.m. to 4 p.m., Friday from 10 a.m. to 2 p.m.
under +49 211 81-12345.
You can reach the specialist departments during their respective telephone consultation hours: Overview
Frequently asked questions and solutions for the most common problems are listed here.
ATTENTION!
Internal event on March 17, 2026, until 1 p.m.
The SPV consultation hours and all services will be canceled in the morning and will only resume at 1 p.m. The hotline is available from 10 a.m. to 4 p.m.
If you would like to obtain more comprehensive advice, you can make an appointment with our personal decision-making guidance service (German only).
Heinrich Heine University Düsseldorf
Student Services Centre (SSC)
Building 21.02/SSC
Universitätsstr. 1
40225 Düsseldorf, Germany
Tel.: +49 211 81-12345 for information.